Returns:
1. Eligibility:
- Our return policy extends to items purchased directly from Baslow Bags.
- The item must be unused, in its original packaging, and in the same condition as when received.
- Returns must be initiated within 30 days of the original purchase date.
2. Return Process:
- To initiate a return, please contact our customer support team via the contact section of the website, providing your order details and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number.
- Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking information.
- The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
3. Inspection and Refunds:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item is approved, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow for a reasonable processing time for the refund to be reflected in your account.
Refunds:
1. Eligibility.
- Refunds are applicable for eligible returned items as per our return policy.
2. Partial Refunds:
- In some cases, partial refunds may be issued for items that are damaged, not in their original condition, or missing parts. The amount of the partial refund will be determined based on the condition of the item.
3. Non-Refundable Items:
- Personalized or custom-made items are non-refundable unless there is a manufacturing defect or an error on our part.
4. Processing Time:
- Refunds will be processed as soon as possible, typically within 5-7 business days after the returned item is received and inspected.
If you have any questions or need further clarification regarding our return and refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with Baslow Bags.